Aid for remote computer-unfriendly people

Have you ever had to help some friend/relative/unknown person that started to bug you via phone about getting help to fix something on their computer?
Has it ever happened that you started to get impatient at the phone, trying to understand a very illiterate way of expressing?
Have you ever lost completely the patience wasting your time when trying to solve a problem described at the phone, and you were already stressed and busy enough as it was?

To me this happens quite often :-) And yes, of course, I have already a tendency of have a short-term patience and therefore, after two seconds during which I get to hear the most absurd things concerning what people are observing at their screen, I start to yell!

One of the last times I was trying to help somebody, I got to know the existance of a very nice, clever, free, smooth remote-controller software.
Of course, the person you are going to help need to have some basic knowledge so that he/she can actually install the software. Or at least, you need to carry on having some extra spare patience for assisting them in this last phone-driven operation.
Teamviewer has saved me (and the people around me)!!! I very much recommend it for the simplicity and its lightness, if you haven't used any remote control software or if you have used some other one.
Now, every time I have to help somebody, I make sure they have Teamviewer installed and then I play around with their computers, showing what I am doing, and making our lives simple (and me less irritated - a good thing for humanity!)

Todo List Queen

Both in the private and professional life, I am a todo list obsessed. I have always gone around surrounded by pieces of paper highlighted with different colors, with a lot of text and marks on them.
This in order to keep in mind everything that needs to be done (which is always a lot, and always increasing) and in order to prioritize, postpone (this is of course my speciality) and have some order in my head, which otherwise gets too cluttered.
For some strange reason, this year, I haven't got a little agenda to use: even though I haven't ever used an agenda with the primary goal of sorting out my to do lists, I decided to end the usage of paper for the todo list and switch to an electronic software.

Mattias started to use Wunderlist last year. I will overfly over the success of this operation.
Being the software a multiplatform and since it is possible to use it from different computers, I thought it was a good solution for me and so far, it seems to substitute my paper todo lists in a quite decent way, although I miss the colors and some other features that paper flexibility guarantee.
The good thing is that lists can be shared with other people, which is not exactly always possible with my notes, since noone understands my handwriting.

I am using it right now just for home business, but when I will go back to work from my maternity leave, I think I will give it a try also for the professional side of the story.